In case if a) Airline informed the passenger about the cancellation at least 14 days in advance before the flight date, and b) the passenger is entitled to compensation pursuant to the EU regulation, the answer is yes - passenger can request the compensation and the reimbursment of the ticket price as well. Sometimes while issuing the reimbursment of the ticket price, airlines ask the passengers to sign the paper by which they waive their right for compensation. Therefore please carefully read the document before signing.

Not always. If airlines to not provide reasons, we transfer the case to our group of lawyers for the evaluation of the case. Please note that it is not always possible to initiate legal proceedings in the Court or other competent authorities. In such cases it is recommended to apply to national civil aviation agencies for further actions against the airlines. 

In such cases, the claim is transfered to our group of lawyers for further actions.

Sometimes the airline may contact you separately, including for the purposes of offering you various benefits. In such cases, you should contact Sky Lawyer and plan the future actions jointly in your best interests.

We will contact you through e-mail as soon as we have any updates regarding your claim. If you don't receive such updated, it means we have none at this stage. For your convenience, you can also check the status of your claim in your personal dashboard on the web-page.

There is no strict timeframe. We do our best to obtain your compensation as soon as possible. Some airlines provide answer withint 2-3 days, some of them within 6-8 weeks, some of them never reply. We permanently contact the airlines and request to provide answer as soon as possible. In exceptional cases the procedure may take up to 6-12 months.

You can use our services by completing and sending the application or by sending us an e-mail about your problem. We will investigate your case and revert back to your with our feedback and the plan of actions. The process if free.

Sometimes the connecting flight maybe covered by the scope of EU Regulation, while other parts of the flight may fall outside of the Regulation. For instance, if you were flying from EU airport to Georgia through Turkey, of course the first part of your flight is covered by EU Regulation while the second is not. But since both flights are operated by the same airline and are booked under the same refference, the EU Regulation is applicable. For any questions, please write as claim@skylawyer.ge or complete and send the application. 

Most likely yes. The right of compensation under EU regulation No.261 depends on total amount of delay at final destination. Therefore if missed connecting flight was airlines fault and you have been delayed more than 3 hours at your final destination, you can claim the compensation. In such case all connecting flights must be the part of one booking reference number.

Any flight which is captured by EU regulation No. 261 imposes obligation on the airline to pay compensation. 

Theoritically yes. Although it will be quite challenging for Sky Lawyer to manage such claims. Frankly speaking under this scenario the chances to recieve compensation is very remote. Most likely financial recources of such company is already exhausted by other creditors and it will not be able to satisfy passenger's claims. 

Yes, you can claim the compensation. Except for the case where airline offered re-routing, where you could depart not earlier than one hour of scheduled time and arrive in final destination not more than two hours late, depanding on the distance of the flight.

Yes you can. EU regulation No. 261 independently imposes this obligation on the Airline. Additionally you can still claim monetary compensation.

Yes - If the value of received voucher is less than value of the compensation. For example if you are entitled to 600€ compensation and airline offers you 250€ value voucher, in such case you are still entitled to additional 350€ compensation. You may also elect to return the voucher and claim the compensation in full. In case of overbooked flight, where airline offered you voucher and flight at a later date, which you have accapted, you will not be entitled to compensation any more, since you voluntarely gave up your ticket and concluded new agreement with the airline.

Generally the compensation offered by the airline is less than amount established by EU regulation No. 261. If airline offered you Travel voucher or free air miles, you can still claim compensation through Sky Lawyer. 

In case if the passenger is denied boarding on a flight, airlines first must seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier shall also provide volunteers with the choice between a full refund and re-routing. Passenger may be eligible for compensation of between €250 and €600 depending on the distance of the flight and the total delay at the final destination. If volunteers choose re-routing, the airline should also provide care if necessary - for example, food, access to a telephone, hotel accommodation of one or more nights (if necessary) and transportation between the airport and the place of accommodation.

2 hours or more for flights of 1,500 km or less;

3 hours or more for longer flights within the EU or for other flights of between 1,500 km and 3,500 km;

4 or more for flights of over 3,500 km outside the EU.

If the delay is more than five hours, and you decide not to continue your journey, you also have right to claim your ticket reimbursment and demand to be flown back to where you originally started your journey.

Apart from the compensation airline shall also offer you:

- The reimbursment of the ticket price during 7 days from the cancelation; or

- Re-routing to your final destination under similar conditions.  

In certain cases airline may cut down the compensation amount by 50%. This may happen only if: a) you were offered re-routing and B) the difference between the time of actual arrival and scheduled arrival at your final destination did not exceed:

2 hours, in case of flights under 1500km;

3 hours, in case of flights between 1500-3500km;

4 hours, in case of flights more than 3500km.

The amount of compensation depends on the distance.

- All airlines flying from EU airports, or

- The air carrier registered within EU (including Iceland, Norway or Witzerland) and which will arrive in EU airport. 

 Sky Lawyer will offer its services to all passengers who pursuant to EU regulation No.261 are entiteld to compensation. 

Short answer is no. According to EU regulation No.261, a person is entitled to the compensation irrespective of the citizenship. The citizenship does not affect passenger's rights.

EU regulation No. 261 adopted in 2004 grants air passengers rights to claim compensation from the airline when passanger has been delayed to reach its final destination for more than 3 hours. Your time is precious, therefore airline is obliged to pay the compensation if the delay is more than 3 hours. 

There is no harmonized time bar for the compensation claims by EU legislation. The time bars are defined by the national legislation of the member state which is applicable to the flight. Below you can see the time bars as per each member state of the EU: 

The compensation follows the passenger - not who paid for the ticket. If you're late on a business trip, you as a passenger can claim compensation and damages.

We fully comply with applicable data protection laws, so your data is in safe hands. For further information please read our Privacy Policy provided on our web-page.

The copy of the picture of pssport is required by some airlines to verify your signature on the assignment form.

Power of attorney authorizes Sky Lawyer to take care of all the legal issues on your behalf. Without it, we can’t pursue your claim or send you any compensation.

We need a power attorney, a copy of your e-ticket and, depending on the airline, a copy of your passport.