We try our best to assist all passengers obtain the compensation which is due. Before submitting the claim to the airlines, we provide detailed investigation of relevant cirscumstances. When flights are disrupted due to bad weather, it does not always mean that the weather has to be bad in the departure airport. The plane crosses various air spaces during the flight. In order to ensure the passenger safety, the aircraft shall check the weather conditions in departure airport and the airport of the final destination, as well as on the way. We acknowledge that this is done for legitimate purposes. Bad weather conditions are considered as "Extraordinary Circumstances" beyond the airline's control. Therefore in such cases the passengers are not entitled to compensation.
You don't have to worry. If your friends already obtained their compensation it means that your claim is valid. Each claim is discussed separately by us and by airlines too. We do our best to pay you compensation as fast as possible, nevertheless, there is no rule establishing the sequence of handling and responding the claims by airlines.
Some of the claims are handled in time, some of them take longer. It also depends on the internal procedures of the airlines. Claim handling procedure depends on many other circustances as well, such as the airlines, time of the year, whether or not there are too many claims submitted at the same time, etc. So in certain cases the process can be time-consuming, however, ultimately the airlines will have to handle the claim in any case.
Yes, you can revoke your claim within 14 days from the submission. Nevertheless we strongly advise you to follow the claim till the end. Please note that it will not be possible to revoke the claim in case if the airline has already agreed to pay compensation.
Flight Distance |
Total Delay |
All fflights below 1,500 km. |
Less than 2 hours |
ALL EU flights above 1,500 km. |
Less than 3 hours |
Non EU flights within 1,500-3,500 km. |
Less than 3 hours |
Non EU flights above 3,500 km. |
Less than 4 hours |
Even though the above-mentioned rules are always applicable, there is one exception:
Flight Distance |
Total Delay |
Non EU flight above 3,500 km. |
Between 3-4 hours |
In such cases, the airline is also entitled to reduce the compensation by 50%.
Airlines often try to avoid the payment of compensation. In such cases, we may initiate legal proceedings in the court or in other competent authorities. The legal proceedings are costly, but the financial risk for the passenger is 0. Sky Lawyer will cover all costs related to the legal proceedings irrespective of the result of the case. In case the claim is successful, the Sky Lawyer service fee shall be increased up to 50% of the compensation.
In case if a) Airline informed the passenger about the cancellation at least 14 days in advance before the flight date, and b) the passenger is entitled to compensation pursuant to the EU regulation, the answer is yes - passenger can request the compensation and the reimbursment of the ticket price as well. Sometimes while issuing the reimbursment of the ticket price, airlines ask the passengers to sign the paper by which they waive their right for compensation. Therefore please carefully read the document before signing.
Not always. If airlines to not provide reasons, we transfer the case to our group of lawyers for the evaluation of the case. Please note that it is not always possible to initiate legal proceedings in the Court or other competent authorities. In such cases it is recommended to apply to national civil aviation agencies for further actions against the airlines.
In such cases, the claim is transfered to our group of lawyers for further actions.
Sometimes the airline may contact you separately, including for the purposes of offering you various benefits. In such cases, you should contact Sky Lawyer and plan the future actions jointly in your best interests.
We will contact you through e-mail as soon as we have any updates regarding your claim. If you don't receive such updated, it means we have none at this stage. For your convenience, you can also check the status of your claim in your personal dashboard on the web-page.
There is no strict timeframe. We do our best to obtain your compensation as soon as possible. Some airlines provide answer withint 2-3 days, some of them within 6-8 weeks, some of them never reply. We permanently contact the airlines and request to provide answer as soon as possible. In exceptional cases the procedure may take up to 6-12 months.
You can use our services by completing and sending the application or by sending us an e-mail about your problem. We will investigate your case and revert back to your with our feedback and the plan of actions. The process if free.
Sometimes the connecting flight maybe covered by the scope of EU Regulation, while other parts of the flight may fall outside of the Regulation. For instance, if you were flying from EU airport to Georgia through Turkey, of course the first part of your flight is covered by EU Regulation while the second is not. But since both flights are operated by the same airline and are booked under the same refference, the EU Regulation is applicable. For any questions, please write as claim@skylawyer.ge or complete and send the application.
Sky Lawyer mainly assists customers with those claims which arise from EU regulation No. 261. This regulation specifically defines the amount of compensation. Nevertheless passengers may also claim additional costs form airlines which they incurred because of disrupted flight. Under Montreal convention passengers may also claim additional damages for dsrupted flights. Compensation shall include those additional expanses passengers incurred during the flight. Often EU legislation obliges airlines to provide with food their passengers.
The answer to this question depends on several conditions. The right of compensation is based on existence of several crateria:
1) Flight must be performed to the EU airport, by EU registered air carrier, or
2) Flight must be performed from EU airport to any destination by any air carrier.
3) Passenger must be delayed to reach its final destination by more than 3 hours.
Details can be checked on our web page by filling out the application form.
You can check your eligibility for compensation by filling out our application form on our web page. The filing of application is free of charge. It takes up to 5 minutes to fill in and once finished you will recieve instant feedback on your rights.
If you think you are entitled to compensation and airline unlawfully rejects your claim, don't worry. Fill out the application form or send us an email on claim@skylawyer.ge and we will do our best to help you in this process. Sky Lawyer is ready to start legal action in court or pursue to protect your claim in any competent body.
If our web page informs you that you are not entitled to compensation, most likely your claim does not meet one or some of the crateria. If you think that your claim was not properly assesed please write us an email or contact us on phone.
According to EU legislation Airline is discharged from duty to compensate when delay is casued by "extraordinary circumstances". These are such conditions, which could not have been avoided, by airline even if it had adopted all reasonable measures to prevent it for happening. These includes but is not limited to emergency medical conditions, strike of air traffic control or airport employees, severe wether conditions, restrictions imposed by air traffic control agency. Any other circumstances which can be defined as force majeure, such as wars and riots, as well as “Acts of God”—hurricanes, earthquakes, etc.—also exempt the airline from liability.
Most likely yes. The right of compensation under EU regulation No.261 depends on total amount of delay at final destination. Therefore if missed connecting flight was airlines fault and you have been delayed more than 3 hours at your final destination, you can claim the compensation. In such case all connecting flights must be the part of one booking reference number.
Any flight which is captured by EU regulation No. 261 imposes obligation on the airline to pay compensation.
Theoritically yes. Although it will be quite challenging for Sky Lawyer to manage such claims. Frankly speaking under this scenario the chances to recieve compensation is very remote. Most likely financial recources of such company is already exhausted by other creditors and it will not be able to satisfy passenger's claims.
Yes, you can claim the compensation. Except for the case where airline offered re-routing, where you could depart not earlier than one hour of scheduled time and arrive in final destination not more than two hours late, depanding on the distance of the flight.
Yes you can. EU regulation No. 261 independently imposes this obligation on the Airline. Additionally you can still claim monetary compensation.
Yes - If the value of received voucher is less than value of the compensation. For example if you are entitled to 600€ compensation and airline offers you 250€ value voucher, in such case you are still entitled to additional 350€ compensation. You may also elect to return the voucher and claim the compensation in full. In case of overbooked flight, where airline offered you voucher and flight at a later date, which you have accapted, you will not be entitled to compensation any more, since you voluntarely gave up your ticket and concluded new agreement with the airline.
Generally the compensation offered by the airline is less than amount established by EU regulation No. 261. If airline offered you Travel voucher or free air miles, you can still claim compensation through Sky Lawyer.
In case if the passenger is denied boarding on a flight, airlines first must seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier shall also provide volunteers with the choice between a full refund and re-routing. Passenger may be eligible for compensation of between €250 and €600 depending on the distance of the flight and the total delay at the final destination. If volunteers choose re-routing, the airline should also provide care if necessary - for example, food, access to a telephone, hotel accommodation of one or more nights (if necessary) and transportation between the airport and the place of accommodation.
2 hours or more for flights of 1,500 km or less;
3 hours or more for longer flights within the EU or for other flights of between 1,500 km and 3,500 km;
4 or more for flights of over 3,500 km outside the EU.
If the delay is more than five hours, and you decide not to continue your journey, you also have right to claim your ticket reimbursment and demand to be flown back to where you originally started your journey.
Apart from the compensation airline shall also offer you:
- The reimbursment of the ticket price during 7 days from the cancelation; or
- Re-routing to your final destination under similar conditions.
In certain cases airline may cut down the compensation amount by 50%. This may happen only if: a) you were offered re-routing and B) the difference between the time of actual arrival and scheduled arrival at your final destination did not exceed:
2 hours, in case of flights under 1500km;
3 hours, in case of flights between 1500-3500km;
4 hours, in case of flights more than 3500km.
The amount of compensation depends on the distance.
Delay (at final destination after potential rebooking and/or re-routing) |
Distance |
|||||
Less than 2 hours |
More than 2 hours |
More than 3 hours |
More than 4 hours |
Never arrived |
||
Denied boarding * |
€ 250 |
€ 250 |
€ 250 |
€ 250 |
€ 250 |
< 1500 km |
€ 400 |
€ 400 |
€ 400 |
€ 400 |
€ 400 |
1500 კმ < 3500 km |
|
€ 600 |
€ 600 |
€ 600 |
€ 600 |
€ 600 |
3500 km < |
|
Delayed |
€ 0 |
€ 0 |
€ 250 |
€ 250 |
€ 250 |
< 1500 km |
€ 0 |
€ 0 |
€ 400 |
€ 400 |
€ 400 |
1500 km < 3500 km |
|
€ 0 |
€ 0 |
€ 300 |
€ 600 |
€ 600 |
3500 km < |
|
Canceled** |
€ 125 |
€ 250 |
€ 250 |
€ 250 |
€ 250 |
< 1500 km |
€ 200 |
€ 200 |
€ 400 |
€ 400 |
€ 400 |
1500 km < 3500 km |
|
€ 300 |
€ 300 |
€ 300 |
€ 600 |
€ 600 |
3500 km < |
- All airlines flying from EU airports, or
- The air carrier registered within EU (including Iceland, Norway or Witzerland) and which will arrive in EU airport.
Sky Lawyer will offer its services to all passengers who pursuant to EU regulation No.261 are entiteld to compensation.
Short answer is no. According to EU regulation No.261, a person is entitled to the compensation irrespective of the citizenship. The citizenship does not affect passenger's rights.
EU regulation No. 261 adopted in 2004 grants air passengers rights to claim compensation from the airline when passanger has been delayed to reach its final destination for more than 3 hours. Your time is precious, therefore airline is obliged to pay the compensation if the delay is more than 3 hours.
There is no harmonized time bar for the compensation claims by EU legislation. The time bars are defined by the national legislation of the member state which is applicable to the flight. Below you can see the time bars as per each member state of the EU:
Country |
Time |
Country |
Time |
||
Austria |
3 years |
Italy |
26 months |
||
Belgium |
1 years |
Latvia |
2 years |
||
Bulgaria |
5 years |
Lithuania |
3 years |
||
Croatia |
3 years |
Malta |
No limit |
||
Cyprus |
6 years |
Netherlands |
2 years |
||
Czech Republic |
3 years |
Norway |
3 years |
||
Denmark |
3 years |
Poland |
1 years |
||
Estonia |
3 years |
Portugal |
3 years |
||
Finland |
3 years |
Romania |
3 years |
||
France |
5 years |
Slovakia |
2 years |
||
Germany |
3 years |
Slovenia |
2 years |
||
Greece |
5 years |
Spain |
5 years |
||
Hungary |
5 years |
Sweden |
3 years |
||
Iceland |
2 years |
Switzerland |
2 years |
||
Ireland |
6 years |
United Kingdom |
6 years |
||
Luxembourg |
10 years |
|
|
The compensation follows the passenger - not who paid for the ticket. If you're late on a business trip, you as a passenger can claim compensation and damages.
At different stages of your claim, we will most likely need your e-ticket. We request an e-ticket, either to confirm details in relation to your case or because the airline requires it to process the case. Your e-ticket should have been sent after booking your ticket. Usually, e-ticket is sent to the e-mail you specified during the booking process, so take a look through your inbox or inboxes.
These can be signed by a parent or legal guardian, desirably the document should have a note as to whose behalf it is signed. In case of additional questions please send us an email.
There are two ways to upload your documents.
1. The first is via your Sky Lawyer Dashboard by dragging and dropping the files on your computer into the document upload section.
2. You can also send an email directly to claim@skylawyer.ge and we’ll do the rest.
This is assigned to you by the airline when you make your booking and can be found on your e-ticket or booking confirmation. This number helps the airline to find and process your claim. Look for a 6-character code, a combination of letters or numbers. Some airlines may refer to this number as a PNR or Record Locator.
No information is shared with any third party without your permission.
We fully comply with applicable data protection laws, so your data is in safe hands. For further information please read our Privacy Policy provided on our web-page.
The copy of the picture of pssport is required by some airlines to verify your signature on the assignment form.
Power of attorney authorizes Sky Lawyer to take care of all the legal issues on your behalf. Without it, we can’t pursue your claim or send you any compensation.
We need a power attorney, a copy of your e-ticket and, depending on the airline, a copy of your passport.
After we receive the compensation, we will ask you to privde your bank account details, where respective sum will be transfered. As usual, we transfer the money to your bank account within 2-3 days from the reciept of compensatuion on our account.
Our commission is 25% of the compensation recieved. This also includes all expenses incurred by Sky Lawyer during performance of our services.
IBAN is the unique number of your bank account which is used in bank transfers. SWIFT or BIC codes are used for the purposes of identification of the banking institution its location and principal office. Both codes can be found on your bank account statement.
In case of lost baggage, the process of compensation is not the same as it is in the case of delayed and canceled flights or when you are denied boarding. In any case please write to us about your problem and we will do our best to help you.
Sky Lawyer offers legal services for claiming monetary compensation from airlines in case if your flight was delayed, canceled or you were denied for boarding. We already assisted other passengers in this process and the number of our happy customers rapidly increases.
Of course you can! If your claim was refused, you may still contact us and explain your problem. We will investigate the grounds of refusal from the Airline and if we deem necessary we will continue dispute on your behalf.